Shipping Policies


CONTENTS

  1. Shipping/Tracking
  2. Pre-Orders
  3. Non-Domestic Orders
  4. Returns/Exchanges
  5. Damaged/Incorrect Goods
  6. Sales/Promotions

SHIPPING/TRACKING

This online store uses multiple shipping providers (including the United States Postal Service, United Parcel Service, and other shipping consolidators) for all US domestic and international orders. Your shipping and handling fees are calculated based on the weight, distance from our warehouse in middle Tennessee, and the insured value of your order (where applicable). PLEASE NOTE: These shipping and handling costs are almost always completely out of our control and are based solely on charges from these third party parcel agencies and/or foreign government postal agencies. All shipping and handling fees are displayed to you before your order can be completed, and all shipping policies and fees are considered accepted by you when you SUBMIT your order.

Please allow 1-2 business days after your order has been placed for it to be processed and shipped, excluding weekends and holidays. When shipments are successfully made, this online store will email a shipment tracking number to the email address associated with the order. This tracking number is also available for your review by logging into your store account and reviewing your Order History. In some cases, especially with orders outside of the United States, tracking numbers will display no or erroneous information at first; please allow up to 5 business days after receiving your tracking # for the information to update.

PRE-ORDERS

While we do attempt to have many pre-orders reach their destination on their designated release dates, predicting delivery times is impossible. Therefore, most pre-orders ship 1 or 2 delivery days before designated release dates - but never before this. You will be contacted should any delays in pre-order release dates occur.

NON-DOMESTIC ORDERS

Due to Federal guidelines, this online store does NOT ship outside the United States.

RETURNS/EXCHANGES

This online store does NOT accept returns for a refund. We do accept merchandise exchanges up to 14 days after a package has been received. If you wish to exchange your purchase for another item, please let us know via the Customer Service Contact Form and we will send instructions for shipment back to us. Merchandise must be returned to us in the original packaging and in the original quality in which it was received, and at the customer's expense. Upon receipt of the customer's item to be exchanged, the customer will receive a code valid for the purchase price of the original merchandise - available to use on any future purchase.

Please note that shipping costs are non-refundable.

For all cancellations allow 5-7 business days for any credit to appear on your account statement. Also, please note that our Customer Service Agents have the right to use their professional discretion relating to cancellations, refunds, and returns.

DAMAGED/INCORRECT GOODS

In the case that you receive incorrect products, or your products have been damaged during shipping and delivery - please let us know via the Customer Service Contact Form. Our Customer Service Agents will take appropriate action, including but not limited to: order reshipment, return shipment of incorrect merchandise (at our expense), or refund and cancellation.

SALES/PROMOTIONS

All sales, discounts and promotions on products are only valid for future orders; no discounts will be given on past purchases.